The two-factor authentication is applicable on merchant and reseller web application and mobile application. Merchant needs to follow the same steps mentioned below to enable two-factor authentication on web and mobile application. Note that, "Two-factor authentication" will be mandatory as of August 14, 2024. If Two-factor authentication is not enabled by 14 August 2024, when logging in to your account you will be prompted to set up “Two-factor authentication", prior to logging in 

In the below steps you will get to know how to Enable or Disable the 2FA option:

Enable the "Two Factor Authentication"

1-First you need to download the "Google Authenticator" or Microsoft Authenticator” App so you can scan the QR code as we will explain in the next steps (which can be downloaded directly via the App Store or Play Store).

2. Log in to your PayTabs merchant's Dashboard which corresponds to your market:









Or if you are a Reseller, log in to your PayTabs Reseller dashboard by selecting the option which corresponds to your market 


3. Navigate to the "Login Details " section from the icon shown on the top-right side of the homepage.

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4. Enable the "Two Factor Authentication" button.

5- Click on “Two Factor Authentication” and you’ll receive a QR code that you can scan using “Google Authenticator” or "Microsoft Authenticator” which will generate an OTP for you.

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6- Enter the OTP that appears on the "Google Authenticator App" /"Microsoft Authenticator” on this page and then click "Confirm".


Upon completing these instructions, you will be prompted to enter an OTP each time you access your account.

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Disable "Two Factor Authentication"

You can disable this option by clicking on the enabled "Two Factor Authentication" button and then it will request you to enter the OTP. 

Remember: As of August 14, 2024, "Two-factor authentication" will be mandatory and cannot be disabled. 

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Once you add the correct OTP, you will get a success message that the Two Factor Authentication Disabled Successfully.

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