User Roles and Permissions

Each merchant account can have more than one user associated with it, so the user can access his account separately. Each user of them considered a new identity for a different person/team member that can be given a specific role and set of permissions, which controls what this user will be able to do when they log in. 

We highly recommend that you first check our How to manage the Team panel? (add a team member, set roles, and resend invitations)solution article to learn more about the Team panel.

In this page, we'll guide you on the permissions and access levels for every type of user. Remember, when you create a new user, you have to choose one of these roles: Owner, Developer, Finance, Support, or Manager. Check out the tables below to see the permissions for each role.

Users can only view team members who have the same or lower access level. 
For example, a user assigned to the Customer Support role will not be able to see another team member with the Manager role within the same merchant account.

Keep in mind that the roles and permissions vary based on the region.

• For KSA Merchants 
• For UAE Merchants
• For Egypt Merchants
  

For KSA Merchants: 

For UAE Merchants:

For Egypt Merchants: