What is a Cancelled Invoice?

A cancelled invoice refers to a situation where a client clicks on the invoice link, opens the payment page, but chooses to:

• Click Cancel instead of Pay Now
  or
• Close the payment page without entering card or payment details
  
  

• The payment page will display a "Transaction Cancelled" message.

• However, this status does not automatically update on the merchant dashboard (won't appear as cancelled on the merchant's dashboard).

Cancellation from Merchant side:

As a merchant, you have the ability to cancel the transaction manually:

1. Open the invoice in your merchant dashboard.

2. Select the Cancel option.

Once cancelled, the invoice status will be updated to "Cancelled" in the dashboard.

If the invoice is cancelled by the customer, its status will not be updated as "Cancelled" on the dashboard. However, if the merchant cancels the invoice, the status will be displayed as "Cancelled" in the dashboard.