Troubleshooting Your Issues/Errors
Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.
If you ever dealt with customers claiming that you charged them, but their transactions show as "canceled/declined" on the dashboard and you didn&...
Mon, Jan 3, 2022 at 7:29 PM
Most probably this error happened because you are requesting to make payment with a currency that is not configured yet in your profile. In this article...
Wed, Jan 19, 2022 at 8:15 PM
Most probably this error happened because either the customer's card issuing bank does NOT support 3DSecure authentication mode at all, or the custom...
Sun, Jan 16, 2022 at 9:21 PM
Most probably this error happened because the cardholder (your customer) is required to use a card that 3DS activated from his issuer bank which required a ...
Tue, Jan 11, 2022 at 9:30 AM
Most probably this error happened because the Issuer bank doesn't give the permission to authorize the transaction amount, even after passing the 3DSecu...
Thu, Sep 14, 2023 at 4:03 PM
Most probably this error happened because the acquirer bank does not support/enable the request's transaction type you have sent in the request payload,...
Fri, Feb 11, 2022 at 8:30 PM
Most probably this error happened because the cardholder (The merchant's customer) has not returned from the 3DS authentication process after redirectio...
Wed, Jun 29, 2022 at 1:31 PM
Most probably this error happened during the 3DS/authentication phase because either the customer's card issuing bank does NOT support 3DSecure authe...
Wed, Oct 25, 2023 at 2:34 PM
Most probably this error happened during the 3DS/authentication phase because either the customer's card issuing bank does NOT support 3DSecure authenti...
Wed, Oct 25, 2023 at 2:38 PM
Most probably this error happened because either you are still in the onboarding stage and you are trying to perform live transactions (through a live profi...
Thu, Aug 8, 2024 at 12:43 PM